Editor's Picks
Best Business Technology Picks 2026
By the Best Business Technology Advisory Team. Updated September 2026.
The provider we would call first in each category this year. Every pick sits at the top of a full ranked evaluation, chosen under the criteria on How We Rank and checked against what our advisors see across live quotes. No provider has any say in these picks.
The 2026 picks
AI & CX Automation
Editor's Pick 2026
Kore.ai
The enterprise platform for AI agents as a program, not a pilot; breadth and governance are the product.
Best for: enterprise AI agent programs
Read the full ranking: Best AI Customer Service Platforms 2026
CCaaS & Contact Center
Editor's Pick 2026
Five9
The safest all around choice in cloud contact center, and the one to beat in a bake off.
Best for: mid market and enterprise voice teams
Cloud & Infrastructure
Editor's Pick 2026
RapidScale
The broadest managed cloud answer in the mid market; every infrastructure discipline with one throat to hold accountable.
Best for: mid market managed cloud
Read the full ranking: Best Cloud Infrastructure Providers 2026
Connectivity & Network
Editor's Pick 2026
AT&T
The fiber footprint leader; the first availability check at almost any US address.
Best for: businesses on the AT&T fiber map
Read the full ranking: Best Business Internet Providers 2026
Cybersecurity
Editor's Pick 2026
Arctic Wolf Networks
Security operations as a subscription; the default shortlist name in mid market security.
Best for: mid market security operations
Data Center & Colocation
Editor's Pick 2026
Equinix
The interconnection standard: the buildings where clouds, carriers, and markets physically meet.
Best for: cloud and network adjacency
Managed IT Services
Editor's Pick 2026
Thrive
Security operations and IT operations as one discipline; the top of the category now.
Best for: mid market, regulated industries
Read the full ranking: Best Managed IT Services Providers 2026
Mobility & IoT
Editor's Pick 2026
KORE Wireless
The largest independent managed IoT connectivity provider based in the US; one contract and one support bench over device fleets in roughly 190 countries.
Best for: large managed device fleets
SD-WAN & SASE
Editor's Pick 2026
Cato Networks
The single vendor SASE the category was named for; one cloud platform instead of a stack.
Best for: replacing MPLS and point security together
SaaS & Business Apps
Editor's Pick 2026
Consensus Cloud
The company behind eFax: the biggest brand in cloud fax, an analyst recognized leader, and the deepest compliance record in the category.
Best for: enterprise and healthcare fax
UCaaS & Business Voice
Editor's Pick 2026
RingCentral
The most complete UCaaS platform on the market, and the one every rival is measured against.
Best for: mid market and enterprise phone systems
For providers featured in our research
If your company appears in one of our ranked evaluations, you are welcome to say so. Two badges are available: one for every provider featured in a ranking, and one for the top pick in each category. Each links back to the ranking that features you.
Featured in our research
For every provider that appears in one of our ranked evaluations.
https://bestbusinesstechnology.com/badges/2026/featured.svg
Top pick in its category
For the provider at the top of a category ranking this year.
https://bestbusinesstechnology.com/badges/2026/top-pick.svg
Embed snippet
<a href="https://bestbusinesstechnology.com/best/best-ai-customer-service-platforms"><img src="https://bestbusinesstechnology.com/badges/2026/featured.svg" alt="Featured in Best Business Technology 2026" width="320" height="90"></a>
How to use it
- Place the badge on a site your company operates.
- Link it to the ranking that features you, exactly as the snippet does.
- Use the artwork as provided, at any size that keeps it legible.
- Do not alter the image or the wording, and do not present a featured badge as a top pick.
Why use an advisor
- One conversation instead of five vendor sales processes.
- You buy directly from the provider you choose, at the same or better pricing: providers quote sharper when they know the whole market is being compared.
- Advice that includes "don't buy this," because we have no stake in which provider wins.
- Coverage of the whole market, including providers you've never heard of.
- Provider claims checked against what advisors see across live quotes, not against brochures.
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- 2.A Technology Advisor talks with you and understands your requirements.
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