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Best Business Technology

UCaaS & Business Voice

RingCentral

RingCentral logo

The most complete UCaaS platform on the market, and the one every rival is measured against.

Best for: mid market and enterprise phone systems

RingCentral defined the modern UCaaS category and still sets its pace. Phones, meetings, team messaging, SMS, and fax run on one platform with the deepest integration catalog in the market: Salesforce, Microsoft, Google, and hundreds of business applications connect natively rather than through middleware. Its published reliability record is the strongest sales asset in the category, and larger deployments get real deployment tooling, analytics, and admin depth rather than a scaled up small business product. Contact center is available on the same platform, which consolidates contracts for companies that need both. The natural fit runs from serious mid market deployments to distributed enterprises with hundreds of sites. List pricing sits at the premium end and the company knows it, which means it negotiates: multi year terms and competitive pressure move the number substantially. Implementation quality is generally strong directly and through partners. The main question a buyer should ask is not whether RingCentral can do the job, but whether they need everything they would be paying for.

Featured in our research

Also in UCaaS & Business Voice

  • VonageBest for: cost conscious offices with simple needs
  • NextivaBest for: SMB and mid market without telecom staff
  • CiscoBest for: enterprises and hybrid device heavy estates
  • 8x8Best for: combined UCaaS and contact center buyers
  • GoToBest for: small businesses and lean IT teams

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