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Best Business Technology

CCaaS & Contact Center

Five9

Five9 logo

The safest all around choice in cloud contact center, and the one to beat in a bake off.

Best for: mid market and enterprise voice teams

Five9 is the platform we compare everything else against in cloud contact center. It treats inbound, outbound, and digital work with equal seriousness, which is rarer than it sounds: most rivals grew up in one and retrofitted the others. Integrations with Salesforce, ServiceNow, Zendesk, and the major CRMs are mature and deep rather than checkbox listings, and its AI lineup, from agent assist to self service voice, has shipped steadily instead of living in keynotes. It fits teams from a few dozen agents to several thousand, and it is at its best in organizations that run both service and sales motions through one platform. List pricing sits at the premium end, but Five9 negotiates hard in competitive deals and multi year terms move the number meaningfully. Support is generally well regarded, with named account teams on larger contracts. The main caution is implementation: the platform rewards a proper deployment partner, and a rushed configuration shows up later as routing debt.

Featured in our research

Also in CCaaS & Contact Center

  • SprinklrBest for: social and messaging heavy brands
  • ConvosoBest for: outbound sales and lead gen teams
  • UJETBest for: app first consumer businesses
  • KustomerBest for: e-commerce and retail support teams
  • GladlyBest for: B2C brands with repeat customers

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