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Best Business Technology

UCaaS & Business Voice

8x8

8x8 logo

One platform and one contract for both phones and a genuine contact center.

Best for: combined UCaaS and contact center buyers

8x8's core argument is consolidation. It sells business phones and a full contact center, real routing, analytics, and workforce tools rather than a lightweight queue feature, on one platform with one contract and one support relationship. For companies that need both, that consolidation is operationally real: one directory, seamless escalation from agents to the wider company, and one vendor accountable when something breaks. Its international footprint is the other differentiator, with unmetered calling plans covering dozens of countries that make it a practical choice for businesses with offices or heavy calling patterns abroad. 8x8 retired public list pricing, so everything is quote based; in practice it lands mid pack on price and negotiates hard when it knows it is in a competitive process, which makes it a valuable contender to include even when another platform ultimately wins. The admin experience and product polish trail the slickest rivals, and the company has been through strategic transitions worth understanding, but the platform itself is proven at scale.

Featured in our research

Also in UCaaS & Business Voice

  • VonageBest for: cost conscious offices with simple needs
  • NextivaBest for: SMB and mid market without telecom staff
  • CiscoBest for: enterprises and hybrid device heavy estates
  • GoToBest for: small businesses and lean IT teams
  • DialpadBest for: sales led teams that live on calls

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What happens next

  1. 1.Tell us what you need.
  2. 2.A Technology Advisor talks with you and understands your requirements.
  3. 3.Your advisor compares the whole market and recommends 3 to 5 providers that meet them. You sign directly with the one you choose; we arrange the demos and pull quotes across all of them, free, with no obligation.

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