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Best Business Technology

CCaaS & Contact Center

Talkdesk

The fastest route from signed contract to live agents among the majors.

Best for: mid market teams that value speed

Talkdesk's defining trait is speed. Deployments that take the enterprise heavyweights a quarter routinely go live on Talkdesk in weeks, and day to day changes, a new flow, a new queue, a tweaked IVR, happen in the admin console without a ticket to IT. The product feels modern because it is: agent and supervisor experiences are clean, and the industry editions for healthcare, financial services, and retail ship with domain workflows rather than marketing labels. The sweet spot is mid market teams, roughly 20 to a few hundred agents, that want enterprise capability without enterprise ceremony. At the extreme high end of complexity, the enterprise heavyweights still out muscle it. Published pricing assumes a three year commitment, and Talkdesk is one of the most aggressive negotiators in the category when it knows it is in a bake off, which makes it a valuable contender in any competitive process.

Featured in our research

Also in CCaaS & Contact Center

  • SprinklrBest for: social and messaging heavy brands
  • ConvosoBest for: outbound sales and lead gen teams
  • UJETBest for: app first consumer businesses
  • KustomerBest for: e-commerce and retail support teams
  • GladlyBest for: B2C brands with repeat customers

Why buy through us

  • One conversation instead of five vendor sales processes.
  • Same or better pricing than direct: suppliers fund our commission either way and quote sharper when compared.
  • Advice that includes "don't buy this," because we're paid the same regardless of who wins.
  • Coverage of the full supplier market, including ones you've never heard of.
  • An advocate after the sale when something breaks or a bill is wrong.

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What happens next

  1. 1.Tell us what you need.
  2. 2.Your advisor compares suppliers and pricing across our full supplier portfolio.
  3. 3.You pick from a short list of 2 to 5 matched suppliers; we arrange the demos and pull quotes across all of them, free, with no obligation.

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