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Best Business Technology

CCaaS & Contact Center

UJET

Built for support that lives inside your mobile app, not beside it.

Best for: app first consumer businesses

UJET is built on a simple observation: if your customers live in your mobile app, support should live there too. Its SDK embeds service directly into iOS and Android apps, so a customer can start a conversation, share photos or video, or screen share without leaving the app or repeating their identity. Architecture is the other differentiator: UJET keeps customer data in your CRM instead of building a shadow copy, which security and privacy teams appreciate. It is closely aligned with Google Cloud and its contact center AI, and the AI capabilities track Google's roadmap quickly. The natural fit is app first consumer businesses: fintech, delivery, marketplaces, gig platforms, connected devices. Without a mobile app at the center of the customer relationship, its edge narrows against the bigger platforms. Pricing is quote based and lands in the premium mid market range. The company is smaller than the leaders above it, so weigh roadmap dependence accordingly.

Featured in our research

Also in CCaaS & Contact Center

  • SprinklrBest for: social and messaging heavy brands
  • ConvosoBest for: outbound sales and lead gen teams
  • KustomerBest for: e-commerce and retail support teams
  • GladlyBest for: B2C brands with repeat customers
  • Content GuruBest for: regulated and high volume operations

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