Book a 15 minute consultation
Best Business Technology

CCaaS & Contact Center

Five9

The safest all around choice in cloud contact center, and the one to beat in a bake off.

Best for: mid market and enterprise voice teams

Five9 is the platform we compare everything else against in cloud contact center. It treats inbound, outbound, and digital work with equal seriousness, which is rarer than it sounds: most rivals grew up in one and retrofitted the others. Integrations with Salesforce, ServiceNow, Zendesk, and the major CRMs are mature and deep rather than checkbox listings, and its AI lineup, from agent assist to self service voice, has shipped steadily instead of living in keynotes. It fits teams from a few dozen agents to several thousand, and it is at its best in organizations that run both service and sales motions through one platform. List pricing sits at the premium end, but Five9 negotiates hard in competitive deals and multi year terms move the number meaningfully. Support is generally well regarded, with named account teams on larger contracts. The main caution is implementation: the platform rewards a proper deployment partner, and a rushed configuration shows up later as routing debt.

Featured in our research

Also in CCaaS & Contact Center

  • SprinklrBest for: social and messaging heavy brands
  • ConvosoBest for: outbound sales and lead gen teams
  • UJETBest for: app first consumer businesses
  • KustomerBest for: e-commerce and retail support teams
  • GladlyBest for: B2C brands with repeat customers

Why buy through us

  • One conversation instead of five vendor sales processes.
  • Same or better pricing than direct: suppliers fund our commission either way and quote sharper when compared.
  • Advice that includes "don't buy this," because we're paid the same regardless of who wins.
  • Coverage of the full supplier market, including ones you've never heard of.
  • An advocate after the sale when something breaks or a bill is wrong.

Talk to a Technology Advisor

Tell us what you need. A Technology Advisor from our team will review your requirements and get back to you within 24 hours.

No spam. We never sell your information to vendors.

By submitting, you agree that Best Business Technology may contact you about your request by phone, email, and text message, including through automated technology and an AI scheduling assistant. Consent is not a condition of purchase; reply STOP to opt out of texts.

What happens next

  1. 1.Tell us what you need.
  2. 2.Your advisor compares suppliers and pricing across our full supplier portfolio.
  3. 3.You pick from a short list of 2 to 5 matched suppliers; we arrange the demos and pull quotes across all of them, free, with no obligation.

Prefer to talk it through? Book a 15 minute consultation