Cresta Intelligence Inc.

Cresta leads the half of contact center AI that keeps humans in the conversation. Its models listen to live calls and chats and feed agents guidance while it still matters: next best actions, objection handling, compliance prompts, and coaching that used to arrive weeks later in a QA review, delivered mid conversation. Forrester named it a Leader in conversation intelligence for contact centers in 2025, and the platform has broadened to include virtual agents and automatic quality management on the same underlying models, so the operation that starts with agent assist can consolidate rather than re platform. It crossed a meaningful revenue milestone in 2026 and continues to invest globally. Cresta is built and priced for serious estates: licensing is per agent, contracts are negotiated, and six figure annual commitments are the norm at contact center scale, which is exactly right for operations where each conversation carries revenue or regulatory risk and wrong for small teams, who have better shaped options in this category. Buyers should scope which channels and modules matter, because the platform rewards operations that adopt it deeply rather than run it as a side tool.